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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31191
Experience:  IT Engineer for over 15 years
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My Apple TV showtime anytime app was working fine now only

Customer Question

My Apple TV showtime anytime app was working fine now only spins and says accessing. Works fine on iPad. I did restore still won't work
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

I want to make sure you did a full reset, as this nearly always clears the issue.

Please do the below

On Apple TV (4th generation), select Settings > System > Reset.

On Apple TV (2nd and 3rd Generation), select Settings > General > Reset.

Select Restore to return your Apple TV to its factory settings. Your Apple TV will also download and install any software updates. You need an Internet connection.

Let it complete and when it has, Showtime should then work.

Let me know how you go please.

Customer: replied 10 months ago.
I did this and it did not work
Expert:  Richard replied 10 months ago.

Can you remove the power please to your wifi router, and the Apple TV and wait 5 minutes.

Then connect the power to the Wifi router and wait 5 minutes

Then connect the power to the Apple TV and tell me if it now comes up please.