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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2951
Experience:  20+ years in the computer/Mac industry
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When I type anything on my iPad, something other than what I

Customer Question

When I type anything on my iPad, something other than what I type appears, eg: c shows up as chn. Other times typing will change sound volume or take a screenshot.
Submitted: 10 months ago.
Category: Mac
Expert:  John T. F. replied 10 months ago.

Hi,

Let's reset iOS settings. This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

Let me know how that goes.

Thanks,

John

Customer: replied 10 months ago.
X that didn't work...
Expert:  John T. F. replied 10 months ago.

I'm sorry to hear that.

Tap Settings

tap General

tap Keyboard

tap Keyboards

What languages/keyboards do you see listed?

John

Customer: replied 10 months ago.
English/U.S.
Expert:  John T. F. replied 10 months ago.

Ok.

How do you normally back up this iPad? Via iTunes or with iCloud?

John

Customer: replied 10 months ago.
I don't back it up
Expert:  John T. F. replied 10 months ago.

Ok, do you have anything on it currently that you might need to keep before we would reset the device?

John

Customer: replied 10 months ago.
Just my bookmarks
Customer: replied 10 months ago.
My email would be saved by my Gmail account, right?
Customer: replied 10 months ago.
I use it exclusively to answer emails, play one online game that I can lose, and search Pinterest. I think Pinterest stores my pins.
Expert:  John T. F. replied 10 months ago.

Ok,

tap Settings

tap iCloud

If you are signed in, verify that "Safari" is turned on (green) and it should be automatically syncing your bookmarks already. If you are not signed in, please do so with your Apple ID and make sure the Safari setting is turned on.

Then let me know.

John

Customer: replied 10 months ago.
I can't do any of that. I can't access the internet because I can't type my password (or anything else)! Let's just do what we have to do & hope for the best...
Customer: replied 10 months ago.
In settings, Safari, many items are 'green'...
Expert:  John T. F. replied 10 months ago.

That should be Settings > iCloud > Safari if you can see it.

Otherwise,

tap Settings

tap General

tap Reset

then tap “Erase all content and settings”

When the device restarts, it will display the Setup Assistant.

In the Setup Assistant, try signing into an iCloud account using your Apple ID if possible.

Then let the set up finish.

John

Customer: replied 10 months ago.
I signed into iCloud & the system is restoring from the file saved this morning...
Customer: replied 10 months ago.
Hopefully it doesn't restore the glitch...
Customer: replied 10 months ago.
4 minutes remaining...
Customer: replied 10 months ago.
Apps and media are downloading...
Expert:  John T. F. replied 10 months ago.

Sounds great!

If you were able to get through the setup assistant using the keyboard normally that's a good sign it isn't a hardware issue.

John

Customer: replied 10 months ago.
I didn't realize that backups were occurring automatically in the background. I just bought this iPad from a friend and didn't do an entire setup from scratch! I'm waiting for the apps to install before linking to my 3rd party wireless keyboard. I've been using the on screen keyboard...
Customer: replied 10 months ago.
18 more apps to restore...
Customer: replied 10 months ago.
11... It's pretty fast...
Expert:  John T. F. replied 10 months ago.

Ok, just let me know.

If it continues to work with the on-screen keyboard but you wind up with a problem regarding the 3rd party keyboard then the problem is likely with that.

John

Customer: replied 10 months ago.
Ok... I'll let you know after the apps are done... Thanks for staying on with me!
Expert:  John T. F. replied 10 months ago.

No problem! :-)

John

Customer: replied 10 months ago.
I can't remember where to go in settings to link my Logitech keyboard to my iPad. Can you tell me?
Expert:  John T. F. replied 10 months ago.

This should likely be under Settings > Bluetooth.