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Ask Pete Your Own Question

Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15751
Experience:  Over 16 years of computer experience, CISCO certified
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Filevault lock out my name is ***** *****
, i have been

Customer Question

Customer: filevault lock out my name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: i have been locked out by file vault, i did the cmd and r but it takes me to a place to type in the file vault recovery key i haVE BEEN TOLD THERE IS NOTHING I CAN DO WITHOUT THE KEY I CANT REMEMBER IT
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: I DONT MIND PAYING THAT FEE IF THERE IS A SOLUTION TO THIS
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Mac
Expert:  Pete replied 10 months ago.

Hi there,

It is possible to create a recovery key for File Vault - see:

https://support.apple.com/en-gb/HT202385

Customer: replied 10 months ago.
What you sent dont answer my question
Customer: replied 10 months ago.
Pls read the question again
Expert:  Pete replied 10 months ago.

Hi,

You are locked out of File Vault and you don't remember the key?

Then you can create a recovery key by following the instructions at the link I posted.

Customer: replied 10 months ago.
I cant get to the desktop either because i have forgotten password
Expert:  Pete replied 10 months ago.

If you are unable to create the recovery key then there is no other way around this problem.

Customer: replied 10 months ago.
Right, you was quite quick to ask for the money without doing a detail check 1st, this is why i put at the end, i was told theres nothing that can be done
Customer: replied 10 months ago.
Do i get a refund?
Expert:  Pete replied 10 months ago.

Hi, I am a user of this site, just like you. I have no control over any payments to the site.

Your money remains in your JustAnswer account for future questions.

Best,

Pete.