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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need to restart ipad wth a new password

Customer Question

i need to restart ipad wth a new password
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is your iPad showing now ? Is it locked with passcode ?

Customer: replied 1 year ago.
no passcode setup fist time
Customer: replied 1 year ago.
has hello screen
Customer: replied 1 year ago.
then activate ipad
Expert:  Ashik replied 1 year ago.

Unfortunately the Find iPad lock has enabled, that is why it is asking you to active it. Is this your Apple iPad ?

Do you know your Apple ID ?

Customer: replied 1 year ago.
i do
just not password
yes it is mine
Expert:  Ashik replied 1 year ago.

We need to reset your Apple ID password ***** you don't remember it. Would you like me to reset the password ***** here or would you like me to give you instructions to reset the password ***** ?

Customer: replied 1 year ago.
apple id is***@******.***
go fr it
Expert:  Ashik replied 1 year ago.

I'm sorry it says "Too many attempts have been made to enter your information. Try again later."

It seems like you tried to reset it many times. Under activate iPad, you will see an email address like [email protected]**** ?

What do you see after the @ part ?

Customer: replied 1 year ago.
please do
Expert:  Ashik replied 1 year ago.

I'm sorry it says "Too many attempts have been made to enter your information. Try again later." So we're blocked out from resetting it.

It seems like you tried to reset it many times. Under activate iPad, you will see an email address like [email protected]**** ?

What do you see after the @ part ?

Expert:  Ashik replied 1 year ago.

I just checked the status of your Apple ID. Your ID is disabled due to multiple invalid attempt to reset it. So you will have to wait a full day to try to reset it again. Can you add a bookmark of this page or add this page to your favorites, so you can get back to me tomorrow directly and we can reset it then ? Currently your ID is locked out even from resetting.

Expert:  Ashik replied 1 year ago.

Hi there, The reset is open for your account. let me know when you are online and we can reset it

Customer: replied 1 year ago.
Zoo, anytime
Customer: replied 1 year ago.
Ok
Expert:  Ashik replied 1 year ago.

Hi, I'm resetting it. When is your birthday ?

Customer: replied 1 year ago.
11091970
Expert:  Ashik replied 1 year ago.

What is the last name of your favorite elementary school teacher?

What is your favorite children’s book?

Customer: replied 1 year ago.
grimes
Expert:  Ashik replied 1 year ago.

What is your favorite children’s book?

Customer: replied 1 year ago.
The velveteen rabbit
Expert:  Ashik replied 1 year ago.

Are you sure "grimes" answer is correct ?

What is the last name of your favorite elementary school teacher?

Customer: replied 1 year ago.
Grimes
Expert:  Ashik replied 1 year ago.

That is not the one you setup with Apple ID

What about the book. Is it correct ?

Do you remember any other you setup with Apple ID ?

Customer: replied 1 year ago.
No
Expert:  Ashik replied 1 year ago.

What is the name of the street where you grew up?

Customer: replied 1 year ago.
Sherman
Expert:  Ashik replied 1 year ago.

It seems like the book is not what you setup. Any other you can think of ? or did someone else setup this id for you?

Customer: replied 1 year ago.
They may have spelled it Valveteen
Customer: replied 1 year ago.
Can we get a new password?
Expert:  Ashik replied 1 year ago.

I'm sorry No. You can't set a new password ***** knowing the correct answers to these security questions. The answers you sent were wrong

Your account is also deactived/locked.

You need to is call Apple directly and ask them to reactivate the account. Only they can access the database and enable the account for you.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Contact Support at the bottom, click Contact iTunes Store Support at right.

Click Account Management. Click Apple ID has been disabled alert

Click Schedule a Call and they will call you . Then you will have to answer some security questions and they will enable/reset the account with in a few minutes.

Let me know how it went out.

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