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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 4547
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My gmail account is corrupted by redirects that prevent it

Customer Question

Customer: ***** ***** My gmail account is corrupted by redirects that prevent it from opening.
JA: Thanks. Can you give me any more details about your issue?
Customer: I'm taking an online class and the files are on my gmail. Somehow, the links are not working correctly.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: yes.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Mac
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to fix the issue or you? Thanks

Customer: replied 10 months ago.
I'm not sure. I only wanted to ask a question not sign up for a subscription.
Expert:  Kamil Anwar replied 10 months ago.

You've only asked a question, and you are getting support for your question only. Do you want me to connect remotely to fix it or do you want to be instructed?

Customer: replied 10 months ago.
Thanks. I only want instruction.
Expert:  Kamil Anwar replied 10 months ago.

When you open www.gmail.com, what is the exact message you're getting?

Customer: replied 10 months ago.
Safari can't open. Too many redirects.
Expert:  Kamil Anwar replied 10 months ago.

Click the Safari icon on the top left, and choose Empty Cache or Reset Safari, and tell me what message do you get?

Customer: replied 10 months ago.
Sorry. I lost you but it worked. Thank you.
Expert:  Kamil Anwar replied 10 months ago.

Welcome, and if you can take a second to rate my service by clicking the star icon on the top right, that will be greatly appreciated.