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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My mac won't boot it just show grey apple icon then shuts

Customer Question

My mac won't boot it just show grey apple icon then shuts down
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.

What model Mac is it?

Expert:  Mike replied 10 months ago.

Restart the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.