Hello. My name is Michael. I can help you with your question if you still need assistance.
No... you definitely should not have to run it through anything else first.
BTW... I always read "already tried" and I often see "everything", which is of course, impossible. This is the first time I've seen "everything but the answer", and I really appreciate the wit and precision of that! Off topic, I know... but after tens of thousands of questions, I notice little things that tells me when someone has a pretty clear mind.
What software is the primary software that you are using that is giving you the problem?