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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31236
Experience:  IT Engineer for over 15 years
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My iPhone is not working, won't boot up..

Customer Question

My iPhone is not working, won't boot up..
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please exactly what happens when you try to start the phone?

Thank you

Customer: replied 10 months ago.
The only thing that happens is the screen displays the apple logo and then locks up....
Expert:  Richard replied 10 months ago.

Thanks Debbie

Can you hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo, then release.

Let the phone restart and tell me if it then operates correctly please.