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Hi there and welcome
To remove the account you do not want anymore, Choose Apple menu > System Preferences, then click Users & Groups. Click the lock icon to unlock it, then enter an administrator name and password. Select the user you want to delete, then click Remove below the list of users.
This will remove the user from the computer
Let me know how you go please.
Its the - button at the bottom of that window if you do not see the remove button.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
no problem, please do the last instructions I gave
ok, I think you missed my last message.
you cannot give a link to a file on your hard drive as it cannot be accessed.
But watch this film please as it shows you
The delete, is the - there is a + and - on that page, its that you need to click. This is what I am trying to tell you.
the - as in the video.
you need to first unlock it (Click the lock icon to unlock it)
the other. You cannot delete a profile you are currently in
sure, that does not really seem reasonable, as why would you stay logged into an account your deleting, thats like opening a file and then trying to delete it while opening, I can't account for all possibilities, but your the customer and can apply any logic you wish, and if your not going to pay for the service received that actually fixed your problem, then that's your right.
Sure, except I first made sure you were doing my initial instructions carefully, as even after showing you the film you still did not see my messages about the - and were not executing my instructions correctly.
Therefore I needed to make sure you did not miss out the step to unlock it. You confirmed you did not and in the same message asked about the accounts which I informed you of.
I am not going to discuss this type of logic any further sorry, as I said if you do not want to pay for the service received, that is your choice.