How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36462
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

I have an I Phone 5 - The service is with Straight talk --

Customer Question

I have an I Phone 5 - The service is with Straight talk -- Verizon . Yesterday the Screen went black . It will still Ring - I can't answer it . Battery is strong. I have a Warr. they will replace it. The problem is I need My contacts - Phone - This is a business phone . When hooked to My computer I was able to see the photos . How can I pull the contacts out ?
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi,

how do you normally back up or sync this phone, via iTunes or with iCloud?

Thanks,

John

Customer: replied 1 year ago.
I don't ? -- The only thing I have downloaded off this I Phone is My Photos.The are in a folder on the desk top.
Customer: replied 1 year ago.
I have the phone here with the computer now , can I hook it up and pull of the contacts ?
Customer: replied 1 year ago.
Are You Still There ?
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. The previous expert has opted out. I'm a new expert; I will try to help you with this. Do you have Windows XP, Vista, or 7 or 8 or 10?

- Can you please click on the website below:

https://www.icloud.com/#contacts

, then there, sign in your Apple ID account

, then check if your contacts are there

; if needed, there, select your contacts, then click on the gear icon at the bottom left, then export it.

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.

If you still need help with this issue or with anything else, please type at the box below, then click on the Reply button below to continue. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,