Hi there and welcome
Can you tell me please the part of your email address AFTER the @ symbol
And the make and model of your phone?
Whats the issue you encounter when you try to access this email account? Incorrect password?
If you click on my link below, are you able to sign into your account?
What is the make and model of the phone?
Can you go to the App Store and download the app outlook
Install this and sign into your account within the app.
Tell me if it allows you to please.
yes, it is logiing into your email account online. This is always the case.
ok, on the iphone go to www.outlook.com
Can you sign in via this method?
you go there via Safari
I am not exactly sure what cloud your referring to.... the phone just needs to be online.
When you did my last instructions, what stopped you from completing them?
I think you missed the last instructions I gave, you need to open Safari on the Iphone then go to www.outlook.com and try to sign in there please.
no you wont until you add the account to the phone
When you used the outlook app, you choose outlook.com correct? The middle icon when selecting an account?
When you open the outlook app you see this picture correct?
then you got this?
I am not talking now about the website....
I think your getting my instructions mixed up
when you sign in on that page in the app, before you said you got an error, was that the case?
I am not talking about Safari, that was a test we did some time ago.
I am talking about this outlook app I had you download, the screen shots I have been showing you.
ok, I will word it differently.
Forget about Safari for now please, that was just a test. I am now talking about the outlook app I had you download
ok, before you said you got the error when signing into the outlook app
" the connection timed out and I have to contact my system admin for support."
Is this the case In the outlook app?
The notes, which scrolling up you can see are
loading it from app store now.
it is asking me to add an account. Do I add my email account again to this site?
got an error message. It says I am unable to log in. the connection timed out and I have to contact my system admin for support.
So hence why I am trying to get clarity out of you as to whether or not you can log into the outlook app I had you download , as you have told me you get an error and also told me that you can without an error.
Its not a trivial thing, I need to know the correct answer here in order to know how to move forward
Not outlook on the web but outlook in the app I had you download
Please understand I am not going to assume as outlook means both the website and the app, If i just assume thenwe are just wasing our time on mis information. Thank you for clarifying the App is now working.
Now, close the app and go to Settings, Mail
Is there an outlook account listed there?
I am sorry but I am going to opt out of working on this further.
you do not need to do anything, you will be notified when another expert takes over your case.
Thank you and all the best.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
I have a suggestion. I want you to add Outlook as an Exchange account rather than Outlook.com address. On your iPhone, go to Settings > Mail, Contacts, Calendar. Tap Exchange. Now enter your username (full email) and password ***** are you able to add it ?
Please let me know if that didn't work, so we can add it manually.
If that didn't work, then go to Settings > Mail, Conacts, Calendars. Tap Other. Tap Add Mail account and add your Outlook account. Does it accept your account details ?