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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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TO SET UP MY NEW I PAD AIR 2 FROM MY I CLOUD. I PUT MY APPLE

Customer Question

I AM TRYING TO SET UP MY NEW I PAD AIR 2 FROM MY I CLOUD. I PUT MY APPLE ID IN AND GET THE FOLLOWING MESSAGE:
THIS APPLE ID IS ALREADY BEING USED. IF THIS IS YOUR ACCOUNT (IT IS), RESET A FORGOTTEN PASSWORD ***** HTTPS://iforgot.apple.com
WHAT DOES THIS MEAN???
Submitted: 11 months ago.
Category: Mac
Expert:  Cris replied 11 months ago.

Hi

Expert:  Cris replied 11 months ago.

Thanks for using JustAnswer.com I am Cris.

Customer: replied 11 months ago.
WHERE IS YOUR RESPONSE?
Expert:  Cris replied 11 months ago.

When you are trying to add your apple account are you tapping on new account?

Expert:  Cris replied 11 months ago.

You need select existing account and add your information. If you tap new you will get the message that that your account is in use.

Customer: replied 11 months ago.
MY CHOICES WERE A) SET UP NEW ACCOUNT
B) BACK UP FROM I CLOUD
C) BACK UP FROM I TUNESI CHOSE "I CLOUD". NOW IT WANTS ME TO UPDATE MY APPLE ID
Expert:  Cris replied 11 months ago.

Is that when you get apple account in use?

Customer: replied 11 months ago.
IT IS THE ACCOUNT ON MY OLDER IPADALSO, WHY DID YOU ALREADY POST THE EXTRA $25.00 TO MY ACCOUNT? SO FAR I AM FAR FROM SATISFIED
Expert:  Cris replied 11 months ago.

You pay a fee and it goes into the account. Expert assisting with the question does not get credited until you select a positive rating.

Expert:  Cris replied 11 months ago.

On your iPad when going through the setup process it will prompt you to restore from iCloud not backup.

Expert:  Cris replied 11 months ago.

Restart your iPad and start over. Press and hold the power button until slide to power off shows up. Then turn it back on and try it again.

Customer: replied 11 months ago.
DOING THAT NOW
Expert:  Cris replied 11 months ago.

How did you make out?

Customer: replied 11 months ago.
The restart worked

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