I'm sorry about the issue. What's your Mac OS X version, i.e., 10.6, 10.6, ... ,10.9, 10.10, etc.?
What's your Internet browser application, such as Safari, Firefox, Chrome, etc.?
Please reply at the box below. Thank you.
- If you use Safari application, please click on the Safari menu at the top in Safari, then click on Quit Safari and confirm if prompted
, then press and keep holding the key Shift on the keyboard while opening Safari
, once Safari is opened, then release the Shift key
; if needed, click on Safari menu at the top, and select Empty Cache, if available, and/or select Reset Safari, if available, and reset.; if there is no Reset Safari option, then click on the option Clear History and Website Data, and clear.
- Download and install the Firefox application at the website below:
, then open Mozilla Firefox application, then go to the amazon.com website in Firefox and see if it works fine in the Firefox application.
When you are available, please reply at the box below to continue troubleshooting. Thank you.
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