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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33116
Experience:  IT Engineer for over 15 years
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I forgot my apple id and password
, i tried to reset my

Customer Question

Customer: I forgot my apple id and password
JA: Thanks. Can you give me any more details about your issue?
Customer: i tried to reset my ipod it ask me for my apple id and password but i cant remember
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
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Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
i forgot my apple id and password
Customer: replied 1 year ago.
i was reseting it and now cant use it cas it ask me for my apple id and password ***** i just cant remember
Customer: replied 1 year ago.
are u going 2 help or not
Expert:  Richard replied 1 year ago.

Hi there and welcome

First the Apple ID is your email address, they use this as your ID. Do you recall which one you used?

Customer: replied 1 year ago.
I don't remember
Expert:  Richard replied 1 year ago.

Do you have many different email addresses?

Customer: replied 1 year ago.
I made that just for my ipod
Expert:  Richard replied 1 year ago.

Ok, I am referring to your email address, not the Apple Id.... but which model iPod is this?

Customer: replied 1 year ago.
I remember it was ******@******.*** but it dont accepthe it
Customer: replied 1 year ago.
thats my email
Expert:  Richard replied 1 year ago.

ok, try to reset your Apple ID password ***** my link below

https://iforgot.apple.com/password/verify/appleid

Using the yahoo email address, or the iCloud one, try on both and tell me if you can on either please.

Customer: replied 1 year ago.
I still can't unblock my ipod
Expert:  Richard replied 1 year ago.

ok, but can you tell me please how you went with my last instructions?

Customer: replied 1 year ago.
I don't see were
Expert:  Richard replied 1 year ago.

Sorry? I am not following you.

I gave you a set of instructions to do, but you replied 20 minutes later with

"I still can't unblock my ipod"

Did you do the instructions I gave you?

Customer: replied 1 year ago.
When I rested my apple Id it took me to my apple account
Expert:  Richard replied 1 year ago.

ok, so you now know your Apple ID and Password. The apple ID is email address you used, and you now have a new password.

Use this please on the iPod and let me know the results.

Customer: replied 1 year ago.
It don't work
Expert:  Richard replied 1 year ago.

What was the message you got when it did not work?

Customer: replied 1 year ago.
Cannot be used to unlock this iPad
Expert:  Richard replied 1 year ago.

ok, then you used a different email address on this iPod (you said iPad but I assume you mean iPod).

What model iPod is this?

Customer: replied 1 year ago.
It a ipad
Customer: replied 1 year ago.
Apple ipad
Expert:  Richard replied 1 year ago.

Thanks

Do you have iTunes installed on your computer?

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

ok, install iTunes from my link below

www.itunes.com

Once done, connect the iPad to the computer

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it should now work

Let me know the results please

Thank you

Customer: replied 1 year ago.
It didn't work
Expert:  Richard replied 1 year ago.

ok, can you tell me exactly how it didn't work please?

Customer: replied 1 year ago.
It says this IA linked to an apple Id and password ***** were used to set up this ipad
Expert:  Richard replied 1 year ago.

how far in my steps did you get?

Customer: replied 1 year ago.
OK it says ipad recovery mode
Customer: replied 1 year ago.
It says iTunes is downloading a software update for this ipad and will install it when the download is complete
Expert:  Richard replied 1 year ago.

ok... so it is now running? As you said it didnt work so I am a bit confused here.

Customer: replied 1 year ago.
I see I have 2 wait
Expert:  Richard replied 1 year ago.

ok

Expert:  Richard replied 1 year ago.

Hi there, I never heard back from you after we worked quite some time on this, what was the results?

Customer: replied 1 year ago.
I haven't finish yet , I had 2 come to a meeting but as soon I reach home I'll let you know ok
Expert:  Richard replied 1 year ago.

Thank you

Customer: replied 1 year ago.
It didn't work
Expert:  Richard replied 1 year ago.

What was the message you got when it did not work?

Expert:  Richard replied 1 year ago.

or how did it not work.

Customer: replied 1 year ago.
I still can't use my ipad
Customer: replied 1 year ago.
It still don't unlock my ipad
Expert:  Richard replied 1 year ago.

can you reply to my last messages? I understand you may not want to put time into giving a detailed reply.... but its needed from you.

Customer: replied 1 year ago.
I did wat u told me and it still says this ipad is linked to an apple Id and password ***** were used to set up this ipad
Expert:  Richard replied 1 year ago.

You will have to take the iPad into an Apple Store and they will need to do the steps I gave you. Then you can use it again.

Customer: replied 1 year ago.
Why didn't u told me before that u were not going to help
Expert:  Richard replied 1 year ago.

I did help you, I spent many hours doing this.

Customer: replied 1 year ago.
Thanks for nothing
Expert:  Richard replied 1 year ago.

No problem, if you need anything else please let me know