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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31124
Experience:  IT Engineer for over 15 years
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I forgot my apple id and password
, i tried to reset my

Customer Question

Customer: I forgot my apple id and password
JA: Thanks. Can you give me any more details about your issue?
Customer: i tried to reset my ipod it ask me for my apple id and password but i cant remember
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
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Submitted: 11 months ago.
Category: Mac
Customer: replied 11 months ago.
i forgot my apple id and password
Customer: replied 11 months ago.
i was reseting it and now cant use it cas it ask me for my apple id and password ***** i just cant remember
Customer: replied 11 months ago.
are u going 2 help or not
Expert:  Richard replied 11 months ago.

Hi there and welcome

First the Apple ID is your email address, they use this as your ID. Do you recall which one you used?

Customer: replied 11 months ago.
I don't remember
Expert:  Richard replied 11 months ago.

Do you have many different email addresses?

Customer: replied 11 months ago.
I made that just for my ipod
Expert:  Richard replied 11 months ago.

Ok, I am referring to your email address, not the Apple Id.... but which model iPod is this?

Customer: replied 11 months ago.
I remember it was ******@******.*** but it dont accepthe it
Customer: replied 11 months ago.
thats my email
Expert:  Richard replied 11 months ago.

ok, try to reset your Apple ID password ***** my link below

https://iforgot.apple.com/password/verify/appleid

Using the yahoo email address, or the iCloud one, try on both and tell me if you can on either please.

Customer: replied 11 months ago.
I still can't unblock my ipod
Expert:  Richard replied 11 months ago.

ok, but can you tell me please how you went with my last instructions?

Customer: replied 11 months ago.
I don't see were
Expert:  Richard replied 11 months ago.

Sorry? I am not following you.

I gave you a set of instructions to do, but you replied 20 minutes later with

"I still can't unblock my ipod"

Did you do the instructions I gave you?

Customer: replied 11 months ago.
When I rested my apple Id it took me to my apple account
Expert:  Richard replied 11 months ago.

ok, so you now know your Apple ID and Password. The apple ID is email address you used, and you now have a new password.

Use this please on the iPod and let me know the results.

Customer: replied 11 months ago.
It don't work
Expert:  Richard replied 11 months ago.

What was the message you got when it did not work?

Customer: replied 11 months ago.
Cannot be used to unlock this iPad
Expert:  Richard replied 11 months ago.

ok, then you used a different email address on this iPod (you said iPad but I assume you mean iPod).

What model iPod is this?

Customer: replied 11 months ago.
It a ipad
Customer: replied 11 months ago.
Apple ipad
Expert:  Richard replied 11 months ago.

Thanks

Do you have iTunes installed on your computer?

Customer: replied 11 months ago.
No
Expert:  Richard replied 11 months ago.

ok, install iTunes from my link below

www.itunes.com

Once done, connect the iPad to the computer

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it should now work

Let me know the results please

Thank you

Customer: replied 11 months ago.
It didn't work
Expert:  Richard replied 11 months ago.

ok, can you tell me exactly how it didn't work please?

Customer: replied 11 months ago.
It says this IA linked to an apple Id and password ***** were used to set up this ipad
Expert:  Richard replied 11 months ago.

how far in my steps did you get?

Customer: replied 11 months ago.
OK it says ipad recovery mode
Customer: replied 11 months ago.
It says iTunes is downloading a software update for this ipad and will install it when the download is complete
Expert:  Richard replied 11 months ago.

ok... so it is now running? As you said it didnt work so I am a bit confused here.

Customer: replied 11 months ago.
I see I have 2 wait
Expert:  Richard replied 11 months ago.

ok

Expert:  Richard replied 11 months ago.

Hi there, I never heard back from you after we worked quite some time on this, what was the results?

Customer: replied 11 months ago.
I haven't finish yet , I had 2 come to a meeting but as soon I reach home I'll let you know ok
Expert:  Richard replied 11 months ago.

Thank you

Customer: replied 11 months ago.
It didn't work
Expert:  Richard replied 11 months ago.

What was the message you got when it did not work?

Expert:  Richard replied 11 months ago.

or how did it not work.

Customer: replied 11 months ago.
I still can't use my ipad
Customer: replied 11 months ago.
It still don't unlock my ipad
Expert:  Richard replied 11 months ago.

can you reply to my last messages? I understand you may not want to put time into giving a detailed reply.... but its needed from you.

Customer: replied 11 months ago.
I did wat u told me and it still says this ipad is linked to an apple Id and password ***** were used to set up this ipad
Expert:  Richard replied 11 months ago.

You will have to take the iPad into an Apple Store and they will need to do the steps I gave you. Then you can use it again.

Customer: replied 11 months ago.
Why didn't u told me before that u were not going to help
Expert:  Richard replied 11 months ago.

I did help you, I spent many hours doing this.

Customer: replied 11 months ago.
Thanks for nothing
Expert:  Richard replied 11 months ago.

No problem, if you need anything else please let me know