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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2492
Experience:  Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
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I am unable to connect with facetime and messages. it says

Customer Question

I am unable to connect with facetime and messages. it says an error occurer during activation.
Submitted: 1 year ago.
Category: Mac
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

This problem mostly cause by the DNS. iOS will get the DNS directly from the wireless router. Some wireless router cannot resolve the DNS, and it will prompt out the error. Please try the following:

  • On the main screen, tap on Settings
  • General
  • Network
  • Wi-Fi … Tap the small right arrow …
  • DNS … Tap once and change to 8.8.8.8
  • Then try to re-login your Facetime.

Regards

Jins

Customer: replied 1 year ago.
it did not work.
Expert:  Jins M. N. replied 1 year ago.

Okay, are you able to connect to internet from the same iPad ?

Customer: replied 1 year ago.
i changed the DNS number but am still not able to login to facetime
I get the following error
FaceTime Activation An error occurd during activation Try again
Expert:  Jins M. N. replied 1 year ago.

Are you able to connect to internet from the same iPad ? Can you connect other apps like facebook and skype to internet from same iPad ?

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