I'm sorry about the issue. Is it the 4-digit passcode?
Do you also have a Windows or Mac computer?
Please reply at the box below. Thank you.
Thank you. Please try the following solution; it will fix both issues:
- If you do not have the iTunes program on the Windows computer, then please download and install the iTunes program on your computer at the website below:http://www.apple.com/itunes/download/STEP II:
Note: the steps must be done exactly; you may need to try a couple of times or so.
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue troubleshooting. Thank you.
If you still need help with this issue, or if you need anything else, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,