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Hello, my name is***** someone assisting you yet?
I'm so sorry. Give me just a moment and you will have my complete attention.
I do apologize. it appeared that another expert had this case, but I will be happy to help.
Can you please tell me what happens when you try to access your messages?
It seems to be locked in one position which I cannot get out of
Could you possibly upload a screenshot so that i understand exactly what you are seeing? Alternatively, you may accept my phone call proposal and we can go through this together step by step and resolve it as quickly as possible.
I will, as soon as I return from work and have access to my iPad.
That sounds great. Thank you!
NOW......I cannot even get into the first page of my iPad because i"m told the user name or password ***** ***** to change the pw and still can't get it.
I am very frustrated so I've decided to go to the Apple Store to get this iPad to work properly! Please be sure to credit my Visa account the $16.00 that I paid to help me get into my "Messages" which I have not been able to do!
Diane, I'm sorry to hear that you are having so much difficulty. Unfortunately, I do not have the ability to issue refunds. Please contact***@******.*** regarding billing matters. Have a pleasant day!