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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot access my "messages" on my iPad

Customer Question

I cannot access my "messages" on my iPad
Submitted: 11 months ago.
Category: Mac
Expert:  GeekGal replied 11 months ago.

Hello, my name is***** someone assisting you yet?

Customer: replied 11 months ago.
No!
Still waiting for help!!!!!!
Expert:  GeekGal replied 11 months ago.

I'm so sorry. Give me just a moment and you will have my complete attention.

Expert:  GeekGal replied 11 months ago.

I do apologize. it appeared that another expert had this case, but I will be happy to help.

Expert:  GeekGal replied 11 months ago.

Can you please tell me what happens when you try to access your messages?

Customer: replied 11 months ago.

It seems to be locked in one position which I cannot get out of

Expert:  GeekGal replied 11 months ago.

Could you possibly upload a screenshot so that i understand exactly what you are seeing? Alternatively, you may accept my phone call proposal and we can go through this together step by step and resolve it as quickly as possible.

Customer: replied 11 months ago.

I will, as soon as I return from work and have access to my iPad.

Expert:  GeekGal replied 11 months ago.

That sounds great. Thank you!

Customer: replied 11 months ago.

NOW......I cannot even get into the first page of my iPad because i"m told the user name or password ***** ***** to change the pw and still can't get it.

I am very frustrated so I've decided to go to the Apple Store to get this iPad to work properly! Please be sure to credit my Visa account the $16.00 that I paid to help me get into my "Messages" which I have not been able to do!

Thank you,

Dianne

Expert:  GeekGal replied 11 months ago.

Diane, I'm sorry to hear that you are having so much difficulty. Unfortunately, I do not have the ability to issue refunds. Please contact***@******.*** regarding billing matters. Have a pleasant day!