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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I received an iPhone 5c from my sister and the iTunes acct.

Customer Question

I received an iPhone 5c from my sister and the iTunes acct. name and password ***** gave me to activate is not working. She insists it is correct
Submitted: 11 months ago.
Category: Mac
Expert:  Daniel Whelan replied 11 months ago.

Hi, Can you get her to reset the Apple ID password?

Customer: replied 11 months ago.
She tried
Expert:  Daniel Whelan replied 11 months ago.

and what happened?

Customer: replied 11 months ago.
It said the id and or password ***** wasn't correct and then locked her out
Expert:  Daniel Whelan replied 11 months ago.

OK, I'll opt out to let someone else try to answer it.

Customer: replied 11 months ago.
Ok
Expert:  Viet - Mac Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Does it show part of an email address on the iPhone, such as [email protected], etc.? If yes, do you or does she currently have access to that email address? If yes, what exactly happens when you or she try to reset the Apple ID account password ***** that email address at the website https://iforgot.apple.com/?

Please reply at the box below. Thank you.