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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2841
Experience:  worked as a Tech support Associate for Apple products
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I have an Apple 6 which I can not open. It will not open

Customer Question

I have an Apple 6 which I can not open. It will not open with mypin or fingerprint
Submitted: 11 months ago.
Category: Mac
Expert:  Vinod Menon replied 11 months ago.

Hi

I am Vinod. I will try best to help you resolve this issue.

Let's try a reset first. Press and hold the power button and home button together until you see an apple logo.

Now try to enter your passcode.

Let me know whether that works.

Thank you

Vinod

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