I will be the person helping you today.
I can see that you may need a little bit of extra help. As of right now, I would suggest not doing anything on your computer until I am able to start the remote session because any changes you make now may make it more difficult to retrieve the lost files.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.