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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35198
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Ipad is disabled how do I get it going again Bob

Customer Question

ipad is disabled how do I get it going again Bob
Submitted: 11 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Open the iTunes program on a Windows or Mac computer. If needed, download and install the iTunes program at the Apple website http://www.apple.com/itunes/download/
  2. Connect the iPad to your computer with the iPad's USB cable.
  3. On the iPad, press and hold the Home button and the Power button at the same time.
  4. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  5. Click OK or Restore / factory reset.

Note: The steps must be done correctly; you may have to try a couple of times.

- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvk
Please reply at the box below to continue troubleshooting. Thank you.