Hello there! Ashik is unavailable but I can help sort out the issue for you. Just post back when your ready.
Ok no worries I can do that as well. LEt me send you the offer. One moment.
Please click the link above.
if your mac says it cannot open applications from unidentified developers
Choose Apple menu > System Preferences, click Security & Privacy, then click General. Click allow from anywhere then close window and open file again.we can change this back later.
Also are you not able to connect to the internet at all on your mac?
Ic ant connect if there isnt any internet. I do however have a solution. Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know. If that is ok quit Disk Utility and Reinstall
Sounds good ill be here:)
Is the screen turning black then back to your desktop? Can you access system preferences?
There also might be a hardware conflict disconnect anything that is connected to your usb ports ). Then follow the steps below
1. Shut down the computer.2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.4. Release all the keys and the power button at the same time.5. Press the power button to turn on the computer.6. Press and hold the Command-Option-P-R keys before the gray screen appears.7. Hold the keys down until the computer restarts TWICE.8. Release the keys.
try this to reset your password
• Turn off your Mac.
• Turn it back on and immediately hold down the Command(Apple) and S keys together for 10 seconds to boot into Single User Mode
• When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line). Also, note down the spaces between the commands, like a space between mount and -, space between -uw and / etc
mount -uw /
shutdown -h now
After rebooting, you should be able to create a brand new Administrator account. Then in new account, goto System Preferences > Accounts, select your old account and change/reset the password. Then logout from Apple menu and login to the old account with the new password. Let me know the results please.
no worries we can reset that ass well
Open Keychain Access, which is in the Utilities folder within the Applications folder. From the Keychain Access menu, choose Preferences. Click General, then click Reset My Default Keychain
We can just delete the keychain then reset your mac.
Choose File > Delete Keychain.. ( login keychain should be the one selected)
Maske sure to have the login keychain selected from the list.
Lets try making a new user and see if that use has the same issue
CLick apple icon
select system preferences
select users (or accounts in earlier versions)
then Click the plus icon ( underneath the list of users)
and select to make a admin user
you can use whatever name you like as long as it is not the same as your current user
then click ok
select the apple icon and select sign out
and sign in to the new account
is it the same?
Ok so the issue is tied to your user account. That means either some software or settings is causing this. Can you switch back to the affected user then Click the apple icon and select system preferences. Then click the user/accounts icon and select your user name. Once you select your name there will be a tab that says login items. Delete every item in that list except for iTunes helper. Then restart your mac and test.
I can attempt to connect to the affected user but we must verify your have internet. IF not we have two choices 1. hunt down the program thats causing this 2. just use the new user. Its up to you but the former can be a lengthy process.
We would have to be able to connect to that user. The reason being that each user is unable to see each others files. We can try the below and see if that works. What the following does is reset your users settings for each application.
From the finder menu bar click go.
Hold the option key on your keyboard.
Click on the library option that appears when you hold down option.
Then look for a folder called preferences.
on your desktop create a new folder
Then from the preferences folder move every file that is in there to the folder on the desktop
MAke sure there is no files/folders left in preferences.
Then click the apple icon and reset/restart
Your original account please.
No worries it just the system creating files it needs currently go ahead and reset then test please.
We're you able to reset and check tour original account?
sure just follow these steps
sounds good ill be here
ok go ahead and open the file that downloaded when you accepted the terms.
You can close it out .:)
Its your system still having issues? Cause if not we should be done :)
Icloud has a storage limit so it depends on how many files you want backed up and just post back and i will connect again.
I will be have a happy new year :)
Hi, Johnny Mack seems to have answered you so far so I'll leave the question for him.