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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9928
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Travis - sound stopped working suddenly on my iMac I reset -

Customer Question

Customer: Hey Travis - sound stopped working suddenly on my iMac I reset - the startup sound plays, so the speakers work. But no sound from Spotify, YouTube, etc.
JA: Thanks. Can you give me any more details about your issue?
Customer: What do you need to know?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: No Let's fix this now
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Submitted: 11 months ago.
Category: Mac
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First reset the System Management Controller of your Mac. Follow the steps below;

Shut down the computer.

Unplug the power cord and also disconnect all other devices.

Wait 20 seconds seconds.

Attach the power cord.

Wait five seconds, then press the power button to turn on the computer.

If that didn't work, then reset the PRAM and NVRAM of your Mac. Follow the steps below;

Shut down your Mac

Restart and immediately hold down Command-Option-P-R keys at the same time

Hold the keys down until the computer restarts and you hear the startup sound for two or three times.

Release the keys and let the Mac bootup.

Please let me know if that didn't work, so we can continue troubleshooting.