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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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I have an iPhone 6 iOS 9 and I downloaded playbox but when I

Customer Question

I have an iPhone 6 iOS 9 and I downloaded playbox but when I tap the app to open it it crashes and just puts me back on to my home screen. How can I get playbox to work?
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.

Hi

Is this happening only with the playbox app?

Thank you

Vinod

Customer: replied 1 year ago.
Expert:  Vinod Menon replied 1 year ago.

Thank you.

Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo.

Once it is in the home screen, open the playbox app.

Let me know whether that resolves your issue.

Customer: replied 1 year ago.
That doesn't fix it
Expert:  Vinod Menon replied 1 year ago.

Let's now try deleting the app and reinstalling it. Tap and hold on the app until it wiggles. Now click on the x button next to it to delete the app.

Once done, download the app again from the app store. Let's see if that works.

Customer: replied 1 year ago.
That doesn't work. Are you familiar with the program in trying to download?
Expert:  Vinod Menon replied 1 year ago.

I don't know about the playbox app, but we are trying the basic troubleshooting steps if an app does not open.

What is the exact name of the app please? I will try downloading it into my iphone and see if that works on mine.

Customer: replied 1 year ago.
Play box
Customer: replied 1 year ago.
Playbox
Expert:  Vinod Menon replied 1 year ago.

I can find an app called playbox (an orange coloured one), but it is displayed in a different language. Is that the one you mean?

Customer: replied 1 year ago.
http://playboxhd.net
Expert:  Vinod Menon replied 1 year ago.

Thank you.

I installed that app and I am afraid it is kicking me out as well. This should be a problem with the app and you need to contact their customer service directly to get a fix.