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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When trying to install new app, it says password is

Customer Question

When trying to install new app, it says password ***** ***** - have reset password ***** between yesterday and today. This is my mothers Ipad and am only here today to help her set it up.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi,

You mention your mother has a new email address, was the Apple ID updated with this new email?

Thanks,

John