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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have installed parallels on my mac book air 11" and run

Customer Question

I have installed parallels on my mac book air 11" and run windows 7. I tried to upgrade to windows 10, but at the end of the install session it stopped and asked me to upgrade ram to atlas 2GB RAM, but my macbook air is i7 with 8GB RAM. can you advise what I am doing incorrectly.
Submitted: 11 months ago.
Category: Mac
Expert:  Jason Jones replied 11 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 11 months ago.
I have signed up to paying you £3.00 deposit and at the end of the session to resolve my problem i will pay you £29, but i do not want to sign up to a monthly subscription.
Expert:  Jason Jones replied 11 months ago.

I understand. Are you ready for the remote session to begin?

Customer: replied 11 months ago.
Expert:  Jason Jones replied 11 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 91 and click the circle button to start the remote application.

Expert:  Jason Jones replied 11 months ago.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 11 months ago.
I am in the UK and my telephone number is ** **** ******
Expert:  Jason Jones replied 11 months ago.

I don't need your phone number. Did you follow my remote instructions that I sent to you a few minutes ago?

Customer: replied 11 months ago.
have followed the instructions
Expert:  Jason Jones replied 11 months ago.

Okay. You ran the program? Which browser are you using?