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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My mac safari is locked
, "Preferences" and "Reset

Customer Question

Customer: my mac safari is locked
JA: Thanks. Can you give me any more details about your issue?
Customer: "Preferences" and "Reset Safari" are no longer options; greyed out
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Sounds like safari's caches have been corrupted. Please follow the steps below to have safari rebuild its files.

From the finder menu bar

Hold down the option key and select

Go ▹ Library

from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

Caches/com.apple.Safari

Caches/com.apple.Safari.SearchHelper

Caches/com.apple.SafariServices

Caches/com.apple.WebKit.PluginProcess

Caches/com.apple.WebProcess

Caches/Metadata/Safari

Preferences/com.apple.WebKit.PluginHost.plist

Preferences/com.apple.WebKit.PluginProcess.plist

Saved Application State/com.apple.Safari.savedState

Customer: replied 1 year ago.
I resolved my issue only minutes after I asked the question (Will before receiving your response) and never used the response. So I'm in no position to rate the response. In addition I requested a refund of our payment

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