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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2840
Experience:  worked as a Tech support Associate for Apple products
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My phone suddenly says "restore needed"...

Customer Question

My phone suddenly says "restore needed"...
Submitted: 11 months ago.
Category: Mac
Expert:  Vinod Menon replied 11 months ago.

Hi

Sorry to hear about your issue :(

What do you see on the iphone screen?

Thank You

Vinod

Customer: replied 11 months ago.
iPhone cannot make or receive calls. Restore from iTunes
Expert:  Vinod Menon replied 11 months ago.

sorry to hear that :(

Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo.

If you still get the same message, I am afraid it needs to be restored. Do you have itunes installed in the computer?

Customer: replied 11 months ago.
No
Expert:  Vinod Menon replied 11 months ago.

First you need to install the latest itunes to your computer. Please go to the following website

www.apple.com/itunes/download

Click on "Download now"button to the left. Then download and install the itunes application.

Once you download and install itunes, open itunes in the computer and connect the iphone to the computer. The computer should give a message that the iphone needs to be restored. Restore it now.

Let me know if you don't get any message.

Customer: replied 11 months ago.
No new message
Expert:  Vinod Menon replied 11 months ago.

Have you installed itunes in your computer?

Customer: replied 11 months ago.
I believe so
Expert:  Vinod Menon replied 11 months ago.

Are you using a Mac or a PC?

Customer: replied 11 months ago.
PC
Expert:  Vinod Menon replied 11 months ago.

May I remote into your computer and have a check?

Customer: replied 11 months ago.
I am taking my phone to Apple Store now...TY
Expert:  Vinod Menon replied 11 months ago.

The Apple store would also be able to restore it for you. If you have anything near, you may take it there. Or if you find any difficulty, please let me know and I can fix this for you online or through phone (the phone support could cost you additional fees).