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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 32931
Experience:  IT Engineer for over 15 years
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Siri can't hear me on iPhone 5s. And speaker doesn't work

Customer Question

Siri can't hear me on iPhone 5s . And speaker doesn't work when talking on phone . Mic doesn't work when using it for texting
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step, can you on the iPhone hold both the power and home buttons for about 10 seconds until you see the Apple Logo.

Release, let the phone restart and tell me please if you still have the problem.

Customer: replied 1 year ago.
That does not work
Expert:  Richard replied 1 year ago.

you mean you were not able to do my instructions? Or you where but the problem remains?

Customer: replied 1 year ago.
I want a refund
Expert:  Richard replied 1 year ago.

ok.. will do

Customer: replied 1 year ago.
The problem remains
Expert:  Richard replied 1 year ago.

refund is being processed.

All the best

Customer: replied 1 year ago.
Thank you
Expert:  Richard replied 1 year ago.

ok

Customer: replied 1 year ago.
You will refund $16?
Expert:  Richard replied 1 year ago.

yes, as I said, a refund is being processed.