Hi there and welcome
As the first step, can you on the iPhone hold both the power and home buttons for about 10 seconds until you see the Apple Logo.
Release, let the phone restart and tell me please if you still have the problem.
you mean you were not able to do my instructions? Or you where but the problem remains?
ok.. will do
refund is being processed.
All the best
yes, as I said, a refund is being processed.