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I'm sorry about the issue. Is it asking for a passcode or something else?
Do you mean you cannot open anything on the iPhone?
Do you also have a Windows or Mac computer?
Please reply at the box below. Thank you.
On the iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then let me know what you see. Please reply a the box below. Thank you.
Did you see my last reply: On the iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then let me know what you see.
Please reply a the box below. Thank you.
Wait a bit until the Apple logo disappear, then let me know what you see. Thank you.
What's showing on the screen? Can you open any app, like Safari app? Thank you.
Is there any issue with using your iPhone now? Please let me know. Thank you.
What does it ask for the numbers? What do you need to work on the iPhone? Thank you.
What do you need the numbers for? Please let me know. Thank you.
What is "A&B"? Thank you.
If you go to Contacts or Favorites, then scroll up, but the phone numbers for A&B are lost right? Thank you.
Now, you have A&B, but lost C?
Sorry, it is strange. Do you see all your contacts at the website below:
Please let me know. Thank you.
I'm sorry, I'm out of suggestions, so let me open the issue to other experts. Please do not wait; you will get an email when there is a reply from another expert. Thank you.
Hello there! Please follow the steps below.
Plug your device into your computer with a USB cable.Turn off the device.Hold the Power button for 3 seconds.Hold the Home and Power buttons for 10 seconds.Release the Power button but keep holding the Home button.After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.
Make sure the device screen is blank and no logos are presentRestore with itunes
Hello there! If you connected your iphone to any mac or pc then its possible your information is saved to a back up on itunes. This is done automatically. Follow the steps below to check for any backups saved on itunes
Click edit ( or preferences) then iTunes Preferences > Devices. here will be a list of backups. If you have a back up listed then follow the steps below
Right but restoring your iphone from a backup file will bring back the missing numbers.