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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Lost my iPhone numbers a& on iPhone thank you

Customer Question

lost my iPhone numbers for letters a&b on iPhone thank you
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is it asking for a passcode or something else?

Do you mean you cannot open anything on the iPhone?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
have iMac computer lost phone numbers for letters a7B
Customer: replied 1 year ago.
LOST PHONE NUMBERS ON IPHONE LETTERS A&B
Expert:  Viet - Mac Tech replied 1 year ago.

On the iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then let me know what you see. Please reply a the box below. Thank you.

Customer: replied 1 year ago.
WAITING FOR ANSWER
Expert:  Viet - Mac Tech replied 1 year ago.

Did you see my last reply: On the iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then let me know what you see.

Please reply a the box below. Thank you.

Customer: replied 1 year ago.
OK APPLE APPARED
Expert:  Viet - Mac Tech replied 1 year ago.

Wait a bit until the Apple logo disappear, then let me know what you see. Thank you.

Customer: replied 1 year ago.
APPLE APPLE APPS
Customer: replied 1 year ago.
SCREEN
Expert:  Viet - Mac Tech replied 1 year ago.

What's showing on the screen? Can you open any app, like Safari app? Thank you.

Customer: replied 1 year ago.
Expert:  Viet - Mac Tech replied 1 year ago.

Is there any issue with using your iPhone now? Please let me know. Thank you.

Customer: replied 1 year ago.
WILLLOOK FOR NUMBERS
Expert:  Viet - Mac Tech replied 1 year ago.

What does it ask for the numbers? What do you need to work on the iPhone? Thank you.

Customer: replied 1 year ago.
NUMBERS STILL NOT ON IPHONE
Expert:  Viet - Mac Tech replied 1 year ago.

What do you need the numbers for? Please let me know. Thank you.

Customer: replied 1 year ago.
MY PHONE FOR A&B ARE MISSING
Expert:  Viet - Mac Tech replied 1 year ago.

What is "A&B"? Thank you.

Customer: replied 1 year ago.
PHONE NUMBERS FOR A& B ON CONTEXTS
Customer: replied 1 year ago.
C ALL THE WAY TO Z ARE STILL THERE
Expert:  Viet - Mac Tech replied 1 year ago.

If you go to Contacts or Favorites, then scroll up, but the phone numbers for A&B are lost right? Thank you.

Customer: replied 1 year ago.
JUST LOST C
Expert:  Viet - Mac Tech replied 1 year ago.

Now, you have A&B, but lost C?

Customer: replied 1 year ago.
A&B ARE LOST
Customer: replied 1 year ago.
GOT C BACK
Customer: replied 1 year ago.
HAVE NOT TOUHED NOTHING
Customer: replied 1 year ago.
WAITING FOR HELP
Expert:  Viet - Mac Tech replied 1 year ago.

Sorry, it is strange. Do you see all your contacts at the website below:

https://www.icloud.com/

Please let me know. Thank you.

Customer: replied 1 year ago.
ON HELP ON IPHONE NUMBERS
Customer: replied 1 year ago.
PAID $30 NO HELP
Customer: replied 1 year ago.
WENT TO ICLOUD NO HELP
Expert:  Viet - Mac Tech replied 1 year ago.

I'm sorry, I'm out of suggestions, so let me open the issue to other experts. Please do not wait; you will get an email when there is a reply from another expert. Thank you.

Customer: replied 1 year ago.
NEED HELP
Customer: replied 1 year ago.
PAID$30 no help
Expert:  Johnny Mack replied 1 year ago.

Hello there! Please follow the steps below.

Plug your device into your computer with a USB cable.
Turn off the device.
Hold the Power button for 3 seconds.
Hold the Home and Power buttons for 10 seconds.
Release the Power button but keep holding the Home button.
After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.

Make sure the device screen is blank and no logos are present
Restore with itunes

Customer: replied 1 year ago.
a&b phone still not there
Expert:  Johnny Mack replied 1 year ago.

Hello there! If you connected your iphone to any mac or pc then its possible your information is saved to a back up on itunes. This is done automatically. Follow the steps below to check for any backups saved on itunes

Click edit ( or preferences) then iTunes Preferences > Devices. here will be a list of backups. If you have a back up listed then follow the steps below

  1. Go to File > Devices > Restore from Backup. If you're using Windows and don’t see a File menu, press the Alt key.
  2. Look at the date and size of each backup and pick the most relevant.
  3. Click restore
Customer: replied 1 year ago.
phone is working fine
Expert:  Johnny Mack replied 1 year ago.

Right but restoring your iphone from a backup file will bring back the missing numbers.