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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35243
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My i phone 6 would not let me in with thumb print or code

Customer Question

my i phone 6 would not let me in with thumb print or code and now i can't get any screen. although the BT is working in the car.. when i did have the screen a camera was showing up at the bottom right hand corner
Submitted: 11 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Have you tried this: press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Is there anything on the phone's screen now?

Please reply at the box below. Thank you.