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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31183
Experience:  IT Engineer for over 15 years
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I download new OS to my MacBook Air and now it won't come on

Customer Question

I download new OS to my MacBook Air and now it won't come on at all.
Submitted: 11 months ago.
Category: Mac
Expert:  Johnny Mack replied 11 months ago.

Hello there! Is mac not turning on at all ( no lights) or are you not able to get passed the grey screen?

if you cannot get passed the grey screen please follow the steps below

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know. If that is ok quit Disk Utility and Reinstall

Customer: replied 11 months ago.
Still nothing happening. Battery fully charged. I guess I should take to store.
Expert:  Johnny Mack replied 11 months ago.

What do you see on the screen?

Customer: replied 11 months ago.
Ok. Finally at dusk utility and clicked on Macintosh had....do not see option to 'verify disk'.
Expert:  Richard replied 11 months ago.

Hi there and welcome

It seems your last expert has opted out.

When you at disk utility, at the top left you see Verify Disk, can you click this please?

Expert:  Richard replied 11 months ago.

Hi, please let me know when I can call you