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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35200
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have a MacBook Pro infected with malware. I can not access

Customer Question

I have a MacBook Pro infected with malware. I can not access my Safari browser, but can use Foxfire. I have had this issue before and resolved it, but need some help in deleting it from my computer. Thanks
Submitted: 11 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 11 months ago.

Hi,

I'm sorry abut the issue. Please try the following fix:

  1. Force quit the Safari application by clicking on the Apple logo / menu, then click on the option Force Quit
    ; (or press at the same time the 3 keys Command-Option-Esc on the keyboard)
    , then select the item Safari, then click on Force Quit button at the bottom, then click on Force Quit to confirm.)
    ; (if needed, shut down / restart the computer)
  2. Then press and keep holding the Shift key on the keyboard, and open Safari application
    ; once Safari application is open, then release the Shift key.
    , then you should not get any popup in Safari application.
  3. Click on Safari menu at the top, and select Reset Safari, if available, and reset.
    ; if there is no Reset Safari option, then click on the option Clear History and Website Data, and clear.
  4. Quit Safari application, and re-open Safari normally, and it should work fine now.

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Mac Tech replied 11 months ago.

That should work, but if it does not work, please disconnect Wi-Fi/wireless from the computer, or disconnect the Ethernet/network cable from the computer (or disconnect the power cord from the Internet modem/router device), then try steps 1, 2, and 3 above again, then re-connect Internet, then close / re-open Safari application and check.

When you are available, please reply at the box below to continue troubleshooting. Thank you.