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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I have forgotten my passqord

Customer Question

I have forgotten my passqord
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Please follow the steps below to reset your user password ( i know its alot of steps but if done correctly you will have your password *****)

• Turn off your Mac.

• Turn it back on and immediately hold down the Command(Apple) and S keys together for 10 seconds to boot into Single User Mode

• When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line). Also, note down the spaces between the commands, like a space between mount and -, space between -uw and / etc

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

After rebooting, you should be able to create a brand new Administrator account. Then in new account, goto System Preferences > Accounts, select your old account and change/reset the password. Then logout from Apple menu and login to the old account with the new password.

Customer: replied 1 year ago.
This doesn't make any sense to me
Expert:  Johnny Mack replied 1 year ago.

Sorry what part can i clear up for you?

Expert:  Johnny Mack replied 1 year ago.

Hello again. I am posting back because i have not heard from you hopefully this a good thing as your problem is possibly fixed. Please either post back if your still having problems or just rate this reply