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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8694
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My photos show up on my iphone but i cannot get them to

Customer Question

my photos show up on my iphone but i cannot get them to print?
Submitted: 11 months ago.
Category: Mac
Expert:  Mike replied 11 months ago.

Do you have a computer?

Customer: replied 11 months ago.
Expert:  Mike replied 11 months ago.

Mac or Windows?

Customer: replied 11 months ago.
windows
Expert:  Mike replied 11 months ago.

Ok I don't understand you are trying to make a photo DVD ?

Customer: replied 11 months ago.
Expert:  Mike replied 11 months ago.

OK have you tired plugging the phone into your computer and importing the pictures?

Expert:  Mike replied 11 months ago.

If you have iCloud photos turned on and the proper software installed they should show up on your computer automatically

Customer: replied 11 months ago.
not on my computer, they tried at the photo store and could not get them to show up.
Customer: replied 11 months ago.
I'm not sure how they went to iCloud. How do I get them off?
Expert:  Mike replied 11 months ago.

On the phone go to Settings / Photos & Camera and turn on iCloud Photo Library then also check Download and Keep Originals then install iCloud for Windows on your computer and they should show up in iCloud Photos on your computer then just copy them to a USB stick and take them to the store. I find it hard to believe that two stores on being a studio could not help you with this... Weird...

https://support.apple.com/en-us/HT204283

Customer: replied 11 months ago.
can I install icloud for windows on my computer while on line with you or should i go off this site and do it?
Expert:  Mike replied 11 months ago.

I can help you with it by remote or you can do it and leave this conversation open just open a new window on your web browser

Customer: replied 11 months ago.
if you can do it for me by remote that would be great.
Expert:  Mike replied 11 months ago.

OK you have to Accept the offer first

Customer: replied 11 months ago.
if its going to cost me an additional $25, I will try it myself.
Expert:  Mike replied 11 months ago.

OK let me know.

Customer: replied 11 months ago.
How long should it take to download?
Expert:  Mike replied 11 months ago.

That depends on your Internet connection. Certainly not longer than half an hour

Customer: replied 11 months ago.
I'm frustrated. It's taking forever to download. I'll end our conversation.
Expert:  Mike replied 11 months ago.

OK that is not my fault but that is how you do it when it finishes. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Please remember we only get a portion of the original amount you pay no matter how long it takes, so bonuses are GREATLY appreciated. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!