How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
28647879
Type Your Mac Question Here...
Johnny Mack is online now
A new question is answered every 9 seconds

I want to activate my iCloud but it won't accept my

Customer Question

I want to activate my iCloud but it won't accept my password. I have redone my password ***** apple reset password ***** times. And iCloud still won't accept !!!
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! My name is***** and I will be assisting you today.

You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Next.
-Select Email authentication followed by Next.
Check your email and there should be a message from Apple with instructions on how to reset your password.

if that does not work then follow the steps below

Open Keychain Access, which is in the Utilities folder within the Applications folder.

From the Keychain Access menu, choose Preferences.

Click General, then click Reset My Default Keychain.

click apple icon and select reset.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:
https://appleid.apple.com/ (Click "Manage Your Apple ID")

Expert:  Johnny Mack replied 1 year ago.

Hello again. I am posting back because i have not heard from you hopefully this a good thing as your problem is possibly fixed. Please either post back if your still having problems or just rate this reply