Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Does it work now ?
Please let me know if that didn't work, so we can continue troubleshooting.
It has to be restored from iTunes on your computer. I will send you instructions now.
We have to restore it by putting it to DFU (Device Firmware Upgrade mode). Follow the steps below to restore your iPhone by putting it to DFU Mode.
First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/
Then connect the iPad to your computer with the USB Cable.
Open iTunes application on your computer.
On your iPad press and hold the Home button and the Power button at the same time.
After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.
Click OK or Restore
Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.
Remember, it may take a while to restore the iPad (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining)
Please let me know if that didn't work, so I will continue to help you until we fix the problem.
Unfortunately Yes. That screen indicates that everything is already lost. Restoring the iPad is your only option. I'm sorry.
But if you had backed up your iPad to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPad from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.
Are you using an Apple Mac or Windows PC ?
You will find iTunes application under Applications folder. In Finder, click on Go menu and select Applications folder. OPen iTunes.
Connect your iPad and it will ask you to restore it. Restore it.
On your Mac, click on the blue Finder icon on the dock (the first icon). Now you will see a Go menu at top bar. Click it and select Applications. This will bring Applications folder. You will find iTunes there.
Or just search iTunes in Spotlight. Spotlight is the search feature of your Mac. You can open Spotlight search by clicking the magnifier icon at the top right corner of your Mac.
Double click on iTunes to open it. You will see the iTunes icon on dock. Click it to open.
Press Command, Option and Esc keys at same time and this will bring Force Quit. If you see iTunes there, then select it and click Force Quit. Then open iTunes again. If that didn't work, then just restart your Mac and open iTunes again.
Add a bookmark of this page or add this page to your favorites, so you can get back to me after the restart via that bookmark. I will also post a reply after 3 minutes, so you get back to me via the email
Yes, select iTunes and click Force Quit. Then open iTunes again. Does it open ?
Now connect your iPad to your computer and does it ask you to restore it ?
First go ahead and update. If you are lucky, this will allow you to restore the iPad without losing anything.
Remember, it will take a while to download the iOS software or firmware file. You will see the progress on iTunes (at top middle) or you will see a Downloading button at top right of iTunes. Click it to see time remaining. Let me know how much time is left to restore.
You are on right track. Let it complete. Don't turn off your Mac and don't disconnect the iPad.
The firmware file is a big one plus it install the latest version.
How is it going ?
What does your ipad shows now ?
Didn't your iPad restore from iTunes ? If not, disconnect the iPad and reconnect it to your computer. Does it ask you to restore it ?
Yes, Do it.
Let it complete the restore. After it has finished, follow the onscreen instructions on the iPad. Select Restore from iCloud to restore your files from iCloud (if any backup available)