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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How do I unlock my IPad?

Customer Question

How do I unlock my IPad?
Submitted: 11 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What is showing on the iPad's screen right now?

Is it asking for a passcode/password? Or is the screen frozen? etc.?

Please reply at the box below.

Expert:  Viet - Mac Tech replied 11 months ago.

I do live online support. Can I provide you written instructions here for this issue?

What is showing on the iPad's screen right now?

Is the iPad asking for a passcode/password? And/or is the iPad's screen frozen? etc.?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
It is now asking for security questions. My best friend name is Sophie. It is what is your favorite children's book? I do not
remember this answer.
Expert:  Viet - Mac Tech replied 11 months ago.

Is it asking about for security questions/answers about your Apple ID account or something else?

Does it give any other option?

Please reply at the box below. Thank you.