How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My name is ***** ***** and My problem is with my Syncing of

Customer Question

Customer: Hi , my name is ***** ***** Thomas and My problem is with my Syncing of my newly acquired iPhone 5S . I cannot get my old phone 4 s syncing to show up in iTunes .
JA: Thanks. Can you give me any more details about your issue?
Customer: Yes , when I connect my 4S to the iTunes it does not show uo . Also my iPhone is locked or frozen , not sure which because I have not had that problem before
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Sure .
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 12 months ago.
Category: Mac
Expert:  Vinod Menon replied 12 months ago.

Hi

I am Vinod. I will try my best to help you resolve this issue.

What do you see on the iphone 4s screen?

Thank You

Vinod