I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check
- If that does not work, please open Settings app icon, then tap on the option Safari on the left (scroll down on the left as needed), then scroll down on the right, then tap on the option Clear history / website data and Clear then check.
Please reply at the box below to continue troubleshooting. Thank you.