Did you have more than on user on that machine?
Are you logged in to Devin?
It sounds like you installed a clean install not just an upgrade. So who is Devin then?
No if you signed in to the same me.com account you had before that should not be the problem.
Yes, this can take time and you still have the satisfaction guarantee
OK then I will opt out maybe another expert can help you. Good luck
That is up to you of course but I want to point out that the original amount is a base amount, and once the expert determines the difficulty of the problem this can change. This is based on how long the expert thinks the problem will take to fix and any extra services that may be needed. You have the right to not accept that offer but the expert also has the right to opt out of the question. Keep in mind you have a full satisfaction guarantee but the expert has no such guarantee. I think you will find our services are very competitively priced compared to other tech support services. Thank you for your time.