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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9937
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My daughter's MacBook Pro 13" 2012 model is showing a circle

Customer Question

My daughter's MacBook Pro 13" 2012 model is showing a circle with slash (do not enter) symbol--what should I do?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That screen indicates that either the system files are corrupted or the hard drive is failing.

You can reinstall your Mac OS X. Reinstalling OS X won't delete any of your files. It will just replace the corrupted system files with new one and that should fix the problem unless it is hardware related.

Restart your Mac and immediately hold down Command and R keys at the same time for 15 seconds and this will boot your Mac to the Mac OS X Utilities screen. From there, click Reinstall Mac OS X. Then follow the instructions to reinstall your Mac OS X.

If that didn't work, then restart your Mac and immediately hold down Command, Option and R keys at the same time for 15 seconds and this will boot your Mac to installation screen. Follow the onscreen instructions to reinstall.

Please let me know if that didn't work, so we can continue troubleshooting. I will send you instructions in here, so you can take your time and do the steps at your convenience.