I'm sorry about the issue. Please try the following:
- On the iPhone, ppress and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
I'm writing the second solution; please stay on this web page.
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I'm sorry. Please try:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=34v8HMC9B98
Please reply at the box below to continue troubleshooting. Thank you.
Did you get the restore / factory option in the iTunes program on the computer when trying my steps? And/or are you installing / updating the iTunes program on the computer?
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