Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Your iOS devices are on the current level of iOS.
But, the customer's or user's devices may have a different level of iOS, not quite current.
And there's a question also, as to where the pushed links are appearing, on the user's (or, your) Apple devices. Are they appearing in a web browser? if so, some may be Safari, and some may be Mozilla Firefox or some other browser, perhaps. Or a similar difference.
Please mention more details about the context of the pushed links on the Apple devices, and I will advise you more specifically if I can.
It may be that a different form of push, or different codes, might need to be implemented if there are two different appearance contexts, and the different form or codes might need to sense the context first and send as appropriate.
Try enabling 'Precomposed', see if all users can see it on either iDevice.
Then try disabling 'Precomposed', and enable 'Full Screen', and see how that works on users' iDevices of either type.
Please let me know how that goes.
Yes. Respond at your convenience when further results are in. Monday is fine. Good weekend meantime, I hope.
Did both have the same ver. of iOS on them? or what versions did they have, each?
the link will work on my iPhone but not on my iPad
Has that been true in all locations? that is, have you tested that both on remote locations and in locations near/adjacent to the 'push' server in question ?
I am thinking, really, that you have a problem with your iPhone and your iPad, rather than other users on theirs... in a sense. It may be that your iDevices are local, but everyone else's are distant. It could make a considerable difference... in which case their problem is 'normal' and your iDevices' problem is 'abnormal', at least that much.
Of course, there still is a problem with the way their iPhones don't work...