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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31118
Experience:  IT Engineer for over 15 years
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I can't log into my apple id on my iphone yet I can log in

Customer Question

I can't log into my apple id on my iphone yet I can log in on my pc
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you try to sign in on the iPhone, what is the exact message you get when it fails?

And exactly where are you trying to sign in?

Please let me know.

Customer: replied 1 year ago.
When I sign in to iTunes store on my iphone I get "Verification Failed, your Apple ID or password ***** *****" Same reaction when I try to sign in to icloud on my iPhone, yet when I go to www.icloud.com on my PC, I can sign in just fine
Expert:  Richard replied 1 year ago.

Thanks

On your iPhone, open Safari and go to www.icloud.com and try to sign in.

What then happens?

Customer: replied 1 year ago.
it wants me to set up icloud on the phone and tells me to go to settings/icloud and enter id and password ***** I get the same error message
Expert:  Richard replied 1 year ago.

ok, it sounds like your iPhone has been deauthorized

Do you still see your apps on it?

Customer: replied 1 year ago.
I don't know if I have any apps. This arose when I tried to add an app and couldn't
How do I authorize my phone and computer?
Expert:  Richard replied 1 year ago.

ok, do you have data on the iPhone you need to keep?

Customer: replied 1 year ago.
iTunes on my computer says "your icloud music lesson library session has expired
Expert:  Richard replied 1 year ago.

do you have data on the iPhone you need to keep?

Customer: replied 1 year ago.
text messages
Expert:  Richard replied 1 year ago.

ok, you can access them now correct?

Customer: replied 1 year ago.
access what, no apps
Expert:  Richard replied 1 year ago.

the text messages

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, are you able to install any apps now?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
I need to sign in to iTunes store and can't
Expert:  Richard replied 1 year ago.

ok, then you will not be able to back up your text sorry, you will have proceed with the reset

this will return the phone to new so you can again authorize it.

To do this go to Settings, General, Reset, Erase all content and reset settings.

Let this complete and when it has, setup the iPhone with your Apple Id

Let me know the results please.