I'm sorry about the issue. Is it asking for a Wi-Fi/wireless password? (or something else)?
Do you know how to check / confirm your wi-fi/wireless password/key?
What is the brand/model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.