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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2949
Experience:  20+ years in the computer/Mac industry
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I have just upgraded to El Capitain on my macbook. now I

Customer Question

Customer: I have just upgraded to El Capitain on my macbook. now I cannot drag and highlight anything .
JA: Thanks. Can you give me any more details about your issue?
Customer: everything else working fine. i cannot drag anything, windows, files, text.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: ill have to come back to you if theres a wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
I'm back
Expert:  Mike replied 1 year ago.

I can help you by remote

Customer: replied 1 year ago.
I'm happy to just chat
Expert:  Mike replied 1 year ago.

OK I'll opt out

Expert:  John T. F. replied 1 year ago.

Hi,

Restart your Mac

As soon as you hear the Startup chime, press and hold the SHIFT key

Continue to hold the Shift key until you see the Apple logo and progress indicator.

Then, let go of the Shift key and let it boot to the Desktop (it may take longer than usual so please be patient).

See if the issue still exists.

Restart and test again, then let me know.

Thanks!

John

Customer: replied 1 year ago.
Issue not resolved.
Expert:  John T. F. replied 1 year ago.

To clarify,

did it not work either time?

John

Customer: replied 1 year ago.
nope. I did safe reboot. didn't work. then restarted, same issue
Expert:  John T. F. replied 1 year ago.

Ok,

Can you please download and run the following tool?

http://www.etresoft.com/download/EtreCheck.zip

It will collect information about your system for diagnostic purposes.

Run the app once it has downloaded

On the first screen, leave all options checked and click “Start EtreCheck”.

When it is finished collecting data, click “Share Report” and choose "Copy report to clipboard"

Then click “I Accept” and paste it back to me as a reply. (You should be able to paste it back by right-clicking or Ctrl-clicking where you type your reply to me and then choosing Paste from the pop-up menu).

Thanks,

John

Customer: replied 1 year ago.
EtreCheck version: 2.6.4 (224)
Report generated 29/11/2015, 9:54 AM
Runtime 2:35
Download EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.Hardware Information: (What does this mean?)
MacBook Pro (Retina, Mid 2012)
[Click for Technical Specifications]
[Click for User Guide]
MacBook Pro - model: MacBookPro10,1
1 2.6 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 195 - SN = D86236730X4DNMGAMVideo Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 2880 x 1800
NVIDIA GeForce GT 650M - VRAM: 1024 MBSystem Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hourDisk Information: (What does this mean?)
APPLE SSD SM512E disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) : 210 MB
Recovery HD (disk0s3) [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.05 GB (382.77 GB free)
Core Storage: disk0s2 499.42 GB OnlineUSB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host ControllerThunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_busGatekeeper: (What does this mean?)
Mac App Store and identified developersKernel Extensions: (What does this mean?)
/System/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.12) [Click for support]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.12) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Click for support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Click for support]Launch Agents: (What does this mean?)
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[running] com.intego.commonservices.integomenu.plist [Click for support]
[loaded] com.intego.commonservices.taskmanager.plist [Click for support]
[loaded] com.intego.commonservices.uninstaller.plist [Click for support]
[running] com.intego.netbarrier.alert.plist [Click for support]
[running] com.intego.netupdate.agent.plist [Click for support]
[loaded] com.intego.virusbarrier.alert.plist [Click for support]
[running] com.sierrawireless.SwitchTool.plist [Click for support]Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.intego.commonservices.daemon.integod.plist [Click for support]
[running] com.intego.commonservices.daemon.taskmanager.plist [Click for support]
[loaded] com.intego.commonservices.icalserver.plist [Click for support]
[loaded] com.intego.commonservices.metrics.kschecker.plist [Click for support]
[running] com.intego.netbarrier.daemon.logger.plist [Click for support]
[running] com.intego.netbarrier.daemon.monitor.plist [Click for support]
[running] com.intego.netbarrier.daemon.plist [Click for support]
[running] com.intego.netupdate.daemon.plist [Click for support]
[loaded] com.intego.virusbarrier.daemon.emlparser.plist [Click for support]
[running] com.intego.virusbarrier.daemon.logger.plist [Click for support]
[running] com.intego.virusbarrier.daemon.plist [Click for support]
[running] com.intego.virusbarrier.daemon.scanner.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]User Launch Agents: (What does this mean?)
[loaded] com.divx.agent.postinstall.plist [Click for support]
[running] com.google.Chrome.framework.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck
[running] com.getdropbox.d
Expert:  John T. F. replied 1 year ago.

Thanks,

are you able to drag if using three fingers to drag without holding down the button?

John

Customer: replied 1 year ago.
no
Expert:  John T. F. replied 1 year ago.

Ok,

1. Click on System Preferences.

2. Click on Accessibility.

3. Click on Mouse & Trackpad.

4. Click on Trackpad Options.

5. If "Enable Dragging" is selected, click on "Three Finger Drag" in the dropdown menu.

John

Customer: replied 1 year ago.
Yay! how simple. Enable dragging wasn't clicked at all?!!
Expert:  John T. F. replied 1 year ago.

Great, glad to hear it was resolved.

This seems to be a semi-rare oddity for some users where a few settings get reset during upgrade. :-/

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John