This is not Apple this is a paid answer site do you wish to continue?
If so there is an easy way to get a call from Apple:
OK go here and select Get Started:
Then select iPad, then choose iOS & Applications, then Application is Missing, then select Schedule a Call and you will enter your phone and get a phone call from Apple.
Yes you said you could not contact them so I assumed you would address those problems to them as well. If it is defective nothing I say will help.