Hi there and welcome
Can you Go to Finder and click Go to Folder
Enter in ~/Library
Go to /Preferences
And trash the file com.microsoft.Excel.plist
Once done, restart the Mac and tell me if Excel now opens
Let me know the results please.
It is Go To Folder, you see it at the top in the menu when you clock go
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Thats no problem, the instructions I gave do work, but you said Got to Folders it is Go to folders.
Let me know how you go please
yes... I need you to do the instructions I gave you Steve.. as per the message I just sent
you do not enter it, you need to send it to the trash.
Maybe it is best to take a minute and read my instructions slowly to make sure you understand the steps, then carry them out?
As your misreading them unfortunately.
you accept the offer and I can then connect and do the instructions and fix this
ok, open Excel
does it now open?
ok, I hope you did the instructions exactly as I indicated as this should have fixed it up for you...
Can you repeat the instructions but this time restart the Mac as this was a step that was missed
delete all excel files you see there under preference
correct, only excel
yes restart, but you just return to this webpage (you can press Cmd + D to add it to your favorites or check your emails for a link back here)
Then try to open Excel
ok, you do not need to touch the file
Can you tell me the exact error your getting now please.
you will need to do a reinstall of office as its corrupted the main executable.
To do this
ok, your going to have to locate them sorry, as its the only way to perform the reinstall.
Once you do this it will work, but the reinstall is needed, as we exhausted all the other options available.
it would be best to first uninstall 2011 then install 2016 and yes, that would also work.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.