How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15733
Experience:  Over 16 years of computer experience, CISCO certified
30970729
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

Well, I am having a problem with my imac wireless kb. it was

Customer Question

well, I am having a problem with my imac wireless kb. it was working fine, then it stopped. I put in new batteries
(twice), rebooted (many times), shut it on and of, shut bluetooth on and off, reset it. etc etc..also shut off all devices in the house (guests). Am using my HP PC to talk to you...the green light will not stay on, the KB is recognized and then not, over and over...the kb delete and tab work...no letters or numbers
Submitted: 1 year ago.
Category: Mac
Expert:  Pete replied 1 year ago.

Hi Tom,

Approximately how old is the wireless kb?

Have you tried connecting it to any other Macs?

There is a wireless connection problem with either the keyboard itself or the receiver in the iMac -

first, test the keyboard on another Mac, and if it doesn't work there either then this confirms that the keyboard is faulty and needs to be replaced.